Can I visit the studio in Vancouver?

Yes, but please email chloee@janakilarsen.com and make an appointment to visit as we don’t keep regular hours.


Are you accepting commissions?

This depends on our current work load. Please email choee@janakilarsen.com with what you are hoping to have made. Take into consideration commissions can take 10 to 12 weeks.


Are you accepting wholesale accounts?

At this time our production is only capable of supplying our own outlets.


What is the best way to keep up with product (most especially, ceramics) updates and special events?

Product and ceramic updates are announced on our Instagram account. For special events related to Janaki Larsen Studios, you can sign up for our newsletter at the bottom of the home page.


How is this place related to Le Marché St. George?

Simply put, Le Marché St. George, La Fabrique St.George and Janaki Larsen Studios were conceived from the same family while Janaki Larsen Studios is solely run by Janaki.


I changed my mind about this item I purchased from the studio/pop-up. Can I get a refund?

No, we do offer store credit within 14 days of your purchase. To be eligible for a return, your item must be unused and in its original package and condition. We also require a receipt or proof of purchase.

Shipping and handling (S&H) charges are non-refundable. You are responsible for all shipping costs back to us.

Please contact us at chloee@janakilarsen.com to request a return, with 'Request for Return' on the subject line.


Sale taxes

No sales taxes are added to US or international orders. Canadian sales taxes are added according to each province's specific tax laws.

The buyer agrees that they are responsible for all duty, taxes and expenses associated with importing product from Canada. These fees are not included in the shipping costs.


My package says “delivered” but I haven’t received it yet?

There are a few steps that you can take to try and determine where your package is:

Contact your local postal service, and ask to speak to someone directly. They may have more information on where it was left.

Did one of your neighbours accidentally collect your package?

Is your mail area secure? Are packages left unattended where you live?

If you have done the above steps without success, please contact us at chloee@janakilarsen.com so that we can file a claim on our end.

Please note that Janaki Larsen Studio is not liable or responsible for packages that have been stolen or left unattended.

Shipping times may become longer than the estimated times due to factors outside of our control. Janaki Larsen Studio is not responsible for delays caused by customs.

We will send you a tracking number once your order has been packed at our studio. Once your package has left our premises you assume all responsibility. Please double check your address.


Changes to ceramics over time

My ceramics are intended to record the history of their use over time.

The clay body is durable, but over periods of frequent use, expect to see variations on their surfaces.

Things in nature are always in a constant state of change and transformation. I find profound beauty in imperfections and unexpected, natural occurrences. For this reason, I do not use glossy, flawless glazes.


The Matte glaze is porous by nature and will absorb colours from certain foods & spices, like curries, turmeric, beets, and tomato sauce.

A simple and gentle scrub with water and baking soda takes most, if not all, of those stains out. Cutlery marks can be scrubbed off with a sprinkling of ‘Bar Keepers Friend’, baking soda or magic eraser. For more stubborn cases, a little bit of bleach does the rest of the job. As for the micro cracks, those are one of my favourite features of the glaze.

These are all dishwasher safe when time does not permit the luxury of hand washing.